A power outage can leave an automatic garage door opener unavailable. Before trying to move the door manually, check the manufacturer’s instructions for your exact opener model. The condition and position of the door matter.
Safety first: Use the emergency release only when the garage door is fully closed, the door is undamaged and the manufacturer’s instructions permit it. Never release an open, off-track, unusually heavy or damaged door. Broken springs or cables can allow the door to fall. Keep people clear and call a qualified technician if there is any doubt.
Using manual mode
Release mechanisms differ, so follow the instructions for your exact opener model. Do not use the release cord to lift the door. Stop if the door resists movement or will not remain stable.
Reconnecting when power returns
Reconnect the opener according to its manufacturer’s instructions after power returns. Do not force the trolley or door into place. If the system does not reconnect normally, request professional service.
Precautions to remember
- Never disconnect the opener while the door is open.
- Do not prop the door with lumber or other makeshift supports.
- Keep children, pets and other people away from a damaged or unstable door.
Locked out during a power outage?
Use an authorized alternative entrance or a manufacturer-approved external release installed for your door. If you cannot enter safely, contact a qualified service professional. Do not attempt to bypass the release with improvised tools.
For a system that still will not work after power returns, review our garage door opener service information or request service.